Customer Service III
Calhoun, GA Calhoun, GA Estimated:
$32.
6K - $41.
3K a year Estimated:
$32.
6K - $41.
3K a year 1 day ago 1 day ago 1 day ago Internal Candidates Must Call HR Office and Speak with Verenice at (706)602-6259 Title :
Customer Service III Shift :
Monday - Friday 11:
00 am - 8:
00 pm Summary Carries out a variety of customer service and office administration duties related to the sale of product by performing the following duties:
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
? Must be able to perform all duties of Customer Service Representative I and II ? Problem solving task Resolving Customer Service Inquiries o Identify inquiries and seek information from appropriate internal departments to gather required information o Determine root cause of the inquiry o Communicate solution/options to customer within approved authority.
Present to manager any options that exceed approval authority ? Provide alternate product options to Sales Team and customers as requested o Must be familiar with and able to navigate/use the Mannington website, architect folders/binders, SAP tools/systems to identify and offer alternate products o Present alternatives and their availability to customers and Sales Team o Update orders and order notes as needed in SAP ? Reports o Setup/Maintain/Distribute reports for customers, Sales, and/or Mannington Management ? ex:
Open orders, shipment forecast, revision, claims, inventory, etc.
as determined by management ? Attend production/shipping meetings as required o Ensure all applicable orders have carriers assigned, Forwarding Agents, Incoterms, and are dated correctly according to current production schedules o Ensure all applicable orders have project and/or contract numbers and have been audited for errors ? Overtime is / may be required Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or general education degree (GED) required.
Associates or Bachelors degree in related field is preferred.
2 - 5 years experience in the field or in a related area is required.
Language Skills Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively with customers and employees in organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills To perform this job successfully, an individual should have knowledge of Microsoft Office (Word, Excel, & Outlook), and SAP.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts.
The noise level in the work environment is usually quiet.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$32.
6K - $41.
3K a year Estimated:
$32.
6K - $41.
3K a year 1 day ago 1 day ago 1 day ago Internal Candidates Must Call HR Office and Speak with Verenice at (706)602-6259 Title :
Customer Service III Shift :
Monday - Friday 11:
00 am - 8:
00 pm Summary Carries out a variety of customer service and office administration duties related to the sale of product by performing the following duties:
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
? Must be able to perform all duties of Customer Service Representative I and II ? Problem solving task Resolving Customer Service Inquiries o Identify inquiries and seek information from appropriate internal departments to gather required information o Determine root cause of the inquiry o Communicate solution/options to customer within approved authority.
Present to manager any options that exceed approval authority ? Provide alternate product options to Sales Team and customers as requested o Must be familiar with and able to navigate/use the Mannington website, architect folders/binders, SAP tools/systems to identify and offer alternate products o Present alternatives and their availability to customers and Sales Team o Update orders and order notes as needed in SAP ? Reports o Setup/Maintain/Distribute reports for customers, Sales, and/or Mannington Management ? ex:
Open orders, shipment forecast, revision, claims, inventory, etc.
as determined by management ? Attend production/shipping meetings as required o Ensure all applicable orders have carriers assigned, Forwarding Agents, Incoterms, and are dated correctly according to current production schedules o Ensure all applicable orders have project and/or contract numbers and have been audited for errors ? Overtime is / may be required Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or general education degree (GED) required.
Associates or Bachelors degree in related field is preferred.
2 - 5 years experience in the field or in a related area is required.
Language Skills Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively with customers and employees in organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills To perform this job successfully, an individual should have knowledge of Microsoft Office (Word, Excel, & Outlook), and SAP.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts.
The noise level in the work environment is usually quiet.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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