Customer Service Supervisor
3.
3 Calhoun, GA Calhoun, GA Estimated:
$45.
4K - $57.
5K a year Estimated:
$45.
4K - $57.
5K a year 4 days ago 4 days ago 4 days ago Stark Carpet in Calhoun GA is seeking a highly organized and detail-oriented Order Fulfillment Supervisor to join our team.
The Order Fulfillment supervisor will interact with the company's showrooms and account managers by addressing inquiries and resolving complaints.
They will also review orders that are sent in for accuracy to help avoid claims.
Hiring/Retention Bonus up to $1,000 within the first year! bonus details provided during interview ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for supervising and coaching the team on how to deliver Next Level service.
Monitor and distribute team emails to appropriate team member to ensure timely processing.
Assist with the monitoring of first-class orders and expedite per showroom request.
Assist with timecards as needed in the absence of the Department Manager.
Maintain reports that are assigned by the OFT Manager.
Assist with interviews for new personnel.
Provide feedback as needed for team performance.
Investigate and resolve team issues that require escalation.
Investigate and resolve Showroom / Account Manager issues ensuring timely resolution.
Back up team as needed with all order fulfillment task.
Follow up to make sure filing / Docuware are complete.
Assist Order Fulfillment Manager with implementing New Projects.
Monitoring daily work flows and teams to ensure timely reporting and accuracy of daily tasks.
Assist and coordinate the training of new hires and new processes and procedures.
Attendance is an essential function of the position.
All other duties as needed by management or department needs.
Qualifications:
2-5 years of relevant experience Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Excellent problem-solving and decision-making abilities.
Ability to analyze data and trends to inform strategic decisions.
Attendance is an essential function of the position.
KNOWLEDGE, SKILLS, AND ABILITIES Must possess superior time management, organizational and priority setting skills.
Have ability to remain composed when faced with competing priorities.
Have ability to manage multiple assignments or tasks through to completion.
PHYSICAL DEMANDS Must be able to remain in a sitting position for an extended period.
Will sit most of the working day.
Moving through the office occasionally to access printer.
Constantly operating a computer and other office productivity machinery such as calculators, and phones.
Frequently communicates with coworkers and must be able to exchange accurate information in these situations.
WORK ENVIRONMENT Office environment with standard office equipment available.
Work is generally sedentary in nature but may require standing and walking for up to 10% of the time.
Lighting and temperature are adequate.
There are no hazardous or unpleasant conditions caused by noise, dust, etc.
DISCLAIMER This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.
Order Fulfillment Manager duties and responsibilities are essential job functions.
To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.
The requirements listed in this document are set at the minimum levels of education, experience, knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise.
ABOUT US STARK is a premier design industry partner for luxury residential and hospitality carpeting projects.
OUR MISSION To live our mission of helping create beautiful spaces, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist.
In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.
OUR HERITAGE Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers.
With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles.
To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Calhoun, GA Calhoun, GA Estimated:
$45.
4K - $57.
5K a year Estimated:
$45.
4K - $57.
5K a year 4 days ago 4 days ago 4 days ago Stark Carpet in Calhoun GA is seeking a highly organized and detail-oriented Order Fulfillment Supervisor to join our team.
The Order Fulfillment supervisor will interact with the company's showrooms and account managers by addressing inquiries and resolving complaints.
They will also review orders that are sent in for accuracy to help avoid claims.
Hiring/Retention Bonus up to $1,000 within the first year! bonus details provided during interview ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for supervising and coaching the team on how to deliver Next Level service.
Monitor and distribute team emails to appropriate team member to ensure timely processing.
Assist with the monitoring of first-class orders and expedite per showroom request.
Assist with timecards as needed in the absence of the Department Manager.
Maintain reports that are assigned by the OFT Manager.
Assist with interviews for new personnel.
Provide feedback as needed for team performance.
Investigate and resolve team issues that require escalation.
Investigate and resolve Showroom / Account Manager issues ensuring timely resolution.
Back up team as needed with all order fulfillment task.
Follow up to make sure filing / Docuware are complete.
Assist Order Fulfillment Manager with implementing New Projects.
Monitoring daily work flows and teams to ensure timely reporting and accuracy of daily tasks.
Assist and coordinate the training of new hires and new processes and procedures.
Attendance is an essential function of the position.
All other duties as needed by management or department needs.
Qualifications:
2-5 years of relevant experience Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Excellent problem-solving and decision-making abilities.
Ability to analyze data and trends to inform strategic decisions.
Attendance is an essential function of the position.
KNOWLEDGE, SKILLS, AND ABILITIES Must possess superior time management, organizational and priority setting skills.
Have ability to remain composed when faced with competing priorities.
Have ability to manage multiple assignments or tasks through to completion.
PHYSICAL DEMANDS Must be able to remain in a sitting position for an extended period.
Will sit most of the working day.
Moving through the office occasionally to access printer.
Constantly operating a computer and other office productivity machinery such as calculators, and phones.
Frequently communicates with coworkers and must be able to exchange accurate information in these situations.
WORK ENVIRONMENT Office environment with standard office equipment available.
Work is generally sedentary in nature but may require standing and walking for up to 10% of the time.
Lighting and temperature are adequate.
There are no hazardous or unpleasant conditions caused by noise, dust, etc.
DISCLAIMER This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.
Order Fulfillment Manager duties and responsibilities are essential job functions.
To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.
The requirements listed in this document are set at the minimum levels of education, experience, knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise.
ABOUT US STARK is a premier design industry partner for luxury residential and hospitality carpeting projects.
OUR MISSION To live our mission of helping create beautiful spaces, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist.
In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.
OUR HERITAGE Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers.
With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles.
To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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