Quality Assurance Representative

Company Name:
Position Type:
The Quality Assurance Rep is responsible for conducting and reporting daily quality audits for orders. Provides feedback and assists Reps in correcting errors to improve the overall quality of the order input process.
Reports to:
Order Processing Supervisor
Audit orders and cancel requests according to the most current documented procedures.
Maintain and report out daily/weekly/monthly quality reports to the Order Processing Supervisor.
Provide productive, confidential and effective feedback and coaching to Reps regarding the correction of order processing errors.
Assist Supervisor in the improvement of overall order processing quality.
Assist with other duties and projects as assigned and deemed necessary to meet the business need.
Meet or exceed all individual performance goals.
This position interacts daily with Customer Care personnel and additional Surya workgroups such as Shipping, Operations, Sales Managers, Sales Reps, Accounting and Surya Managers.
Recommended Education, Experience and Skills:
High school diploma, some college or college degree is a plus.
Minimum of 1 year of experience in an order processing environment.
Previous quality

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